Triton is a carrier & enterprise grade collaboration platform using WebRTC technology and SIP. Triton can be offered both on-prem & on cloud with multi-tenant support. Triton is built to support single identity platform; wherein users can be reachable via a phone number, extension, email address. Triton can be integrated with any Carrier IMS/VoIP platform - UCC overlay over IMS/VoIP; providing a converged platform encompassing the benefits of both UCC and IMS/VoIP. Triton SDK is available for integrating Triton services into existing solutions.
Consistent user experience across all mobile devices and browsers.
Complete UCC functionality available on mobile devices.
Easy deployment with simplistic provisioning, scaling & redundancy.
Embed & customize the solution to support real-time communication and collaboration. Extend existing solutions with Triton SDK.
Easy to manage the solution with reporting tools and configurability.
Connect with regular phones, room-based video conferencing systems, and PSTN/Mobile network.
End-to-end security for all sessions including signaling & media.
Connect with users with other organizations (inter-company communication).
UCC Overlay interfacing Operator IMS/VoIP network providing a converged solution for legacy telephony and UCC.
OTT Apps today are riding the networks provided by Telecom operators. Using UCC Overlay, Operators can deliver a true converged solution with QoS to end users by offering advanced UCC and telephony services effectively competing with existing OTT app providers. Consumers and Enterprises can benefit immensely from this technology where telephony calls can be answered via browser or mobile app anywhere in the world.
For example, if the user receives a call to their phone, with this technology the user can be alerted on the Triton OTT app in addition to users regular legacy phone (mobile phone or legacy PBX desk phone in the enterprise).
Additionally with the Triton OTT app, users can leverage the rich feature suite of UCC capabilities with messaging, voice, video, collaboration and conferencing capabilities.
Implement Telemedicine, Improve Staff Operational Efficiency, Improve Patient Care
In healthcare, the availability of trained doctors may be severely constrained. Minimizing the overall workflow for all staff is critical to keep costs down while providing effective care.
Triton follows HIPPA compliance and allows staff to stay connected and to make decisions remotely. Doctors can video chat with nursing staff and patients, share patient data, or review X-Rays and labs while offsite to order tests before they arrive or even make diagnoses and prescribe treatments. If a nurse is concerned about a visible condition of a patient, he/she can lookup an available doctor to make an inquiry whether or not it requires attention. From a patient's perspective, Triton could be used to allow patient's to video call their primary care physician to determine if they need to come in to be seen for an illness or affliction. This would increase overall operational efficiency by reducing unnecessary patient visits and optimize doctors' time onsite, thus also improving patient care and reducing overall operational cost.
Improve the Customer Experience and reduce turn around time for decisions.
For banks and other asset management institutions, providing services to customers is a critical part of both their success and positive results for customers. Sometimes, when managing a portfolio for a client, it may be necessary to have a call and to have documents signed to approve decisions. Delays in getting the approval could cost the institution and the customer money.
By using Triton with customers, banks and asset management institutions can hold regular video reviews with clients at their convenience and go over charts and projections via screen sharing or document sharing. This provides an attentive and responsive experience for the customer, especially if they can have the meeting at their convenience without having to go to a specific location. When signatures and approvals are ready, the customer can digitally sign documents or provide verbal approvals which could be recorded. These recording could also prove invaluable if there is ever an issue regarding liability for a decision.
Multiple device login
On-Prem & Cloud deployments
Contact mgmt - block, unblock, custom picture
1-1 or multiple users
Messaging Management - join, leave, remove
Participant status in a session
Messages can be removed or edited
Users can rejoin; Message history management
Delivery Notification - Read, Pending, Delivered
Hyperlink support for URLs
Like, dislike messages
Copy, Forward, Edit, Quote messages
Auto Delete Message
Auto Delete File
1-1 audio and video calls
Add, drop video in a call
Escalate 1-1 audio and video calls to a conference
Call Transfer - standard, other registered device
Call Forward - Client, CFNA, CFB
Reply with IM
Audio and Video call recording
Pause, Resume video
Far end camera control
1-1 & Conference screen sharing
Pause, Resume sharing
Send, Receive files in a messaging session
Delete file from a messaging session
1-1 or group WB sessions
Share ppt, doc, xls, pdf documents
Thumbnail presentation style
Scheduled & ad-hoc conference
Audio and Video
Video layout management - VAD, GRID
Audio and Video recording
Screen share recording
Scheduled meeting list
Add, Drop video